Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the PadX platform, including our website, applications, hardware products, and related services (collectively, the “Services”).

PadX Group Ltd, a company registered in England and Wales (company number 16411327), whose registered office is at 1 Sopwith Court Offices, Slough Road, Datchet, SL3 9AU (“PadX”, “we”, “our”, or “us”) provides tools that enable users to record, upload, manage, stream, analyse, and distribute audio-visual content. The Services may include artificial intelligence features, editing tools, analytics, and integrations with third-party services.

PadX is available free of charge, with optional paid plans that unlock additional features (see section 8). Promotions and prize draws we run are governed by their own terms, which apply alongside these Terms.

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

If you use the Services on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms.

2. Eligibility

To use the Services, you must:

• be at least 16 years old
• have the legal capacity to enter into a binding agreement
• comply with all applicable laws and regulations

If you are under 18, you must have permission from a parent or guardian before buying a paid plan.

3. Account Registration

You represent and warrant that:

• all information you provide is accurate and complete
• you will keep your login credentials secure and confidential
• you are responsible for all activity under your account

4. Team Accounts

If you invite or allow other users to access your account or organisation workspace, you are responsible for:

• their access and use of the Services
• ensuring their compliance with these Terms

5. Acceptable Use

You agree not to:

• upload, share, or distribute unlawful, harmful, or abusive content
• infringe intellectual property or other rights of any third party
• upload or process personal data without a valid legal basis
• introduce malware, viruses, or harmful code
• attempt to gain unauthorised access to the Services or systems
• reverse engineer, decompile, copy, or scrape the Services
• use the Services to develop or support a competing product or service
• use automated means to extract data except where expressly permitted

PadX may remove content, suspend access, or take other action where necessary to enforce these Terms or comply with legal obligations.

6. User Content

You retain ownership of all content you upload, record, or otherwise make available through the Services (“User Content”).

You grant PadX a worldwide, non-exclusive, royalty-free licence to host, store, process, reproduce, transmit, display, and otherwise use User Content for the purposes of:

• providing and operating the Services
• improving and developing the Services
• ensuring security and functionality

You represent and warrant that:

• you own or have all necessary rights to your User Content
• your User Content does not violate any laws or third-party rights

7. Artificial Intelligence Features

The Services may include AI-generated outputs.

You acknowledge and agree that:

• AI outputs may be inaccurate, incomplete, or misleading
• you are solely responsible for reviewing and verifying outputs before relying on them
• PadX does not guarantee the accuracy, originality, or suitability of AI outputs

Where permitted by applicable law, PadX may use User Content and associated data to train, develop, and improve machine learning and artificial intelligence systems. Where required, we will obtain appropriate consents or provide opt-out mechanisms.

8. Plans, Fees and Payment

PadX offers a free version and optional paid plans. The features included in each plan, and current prices, are shown in the app before you buy. We will always offer a free version of PadX, although the features it includes may change over time.

Paid plans

• Subscriptions (currently Player and Pro), billed monthly or annually as shown at the point of purchase.
• Pay-per-match unlocks: a one-off purchase that unlocks full access to a single recorded match for all players in that match.

Billing and renewal

Payments are processed by the Apple App Store, Google Play or our payment provider, depending on where you buy. Where you buy through an app store, that store’s terms also apply to billing, renewals and refunds.

Subscriptions renew automatically at the end of each billing period at the then-current price until you cancel. We will remind you before an annual subscription renews.

You can cancel at any time through your app store account settings or, if you bought directly from us, in your PadX account. Cancellation takes effect at the end of the current billing period, and you keep access to paid features until then. Deleting the app or your account does not cancel a subscription bought through an app store.

Price changes

We may change the prices of paid plans. We will give you at least 30 days’ notice before a price change applies to your subscription, and you can cancel before it takes effect.

Your cancellation rights

If you are a consumer, you normally have 14 days from purchase to cancel and receive a refund. When you buy a pay-per-match unlock or start a subscription, you ask us to give you access immediately. For pay-per-match unlocks, you agree that you lose your right to cancel once the match has been unlocked. For subscriptions, if you cancel within 14 days we may deduct an amount for the access you have already received. Where you bought through an app store, refund requests are handled by that store.

Nothing in these Terms affects your statutory rights. If a paid feature is faulty or not as described, you may be entitled to a repair, replacement or refund.

Changes to paid features

If we make a change that materially reduces the features included in a paid plan you have paid for, we will tell you in advance, and you may cancel and receive a pro-rata refund for any unused period.

9. Data Usage and Analytics

PadX may collect and use data relating to your use of the Services.

We use data to:

• operate and provide the Services
• improve and develop features
• train and enhance AI systems
• monitor performance, security, and reliability

Aggregated Data

We may aggregate and anonymise data so that it no longer identifies any individual. We may use and commercialise such data for analytics, benchmarking, and product development.

Data Roles

• PadX acts as a processor when handling personal data on your behalf and will do so in accordance with your instructions and applicable data protection laws
• PadX acts as a controller for analytics, product improvement, AI development, and security purposes

10. Physical Activity and Safety Disclaimer

Use of the Services may occur in environments involving physical activity or sport.

PadX does not provide medical or safety advice. Coaching insights and recommendations in the app (including AI coaching) are general guidance based on match data and are not a substitute for professional coaching or medical advice. Play within your own ability. You acknowledge that participation in such activities carries inherent risks, and you assume full responsibility for those risks.

11. Camera Captured Content and Consents

You are solely responsible for:

• obtaining all necessary permissions and consents from individuals captured in any content
• ensuring a valid legal basis (including consent where required) for processing personal data

You retain ownership of all footage captured through the Services. PadX may store, process, and display such content solely in accordance with the licence granted under these Terms.

PadX owns all rights in:

• analytics outputs
• derived data
• AI-generated insights

PadX grants you a personal, non-exclusive, non-transferable licence to view, download and share your own stats, analytics and highlights, including on social media, for non-commercial purposes.

If you appear on leaderboards, your display name, profile picture and relevant stats may be visible to other users. You can opt out of leaderboards in the app settings, where available, or by contacting us.

12. Hardware

Where PadX provides hardware products:

• Returns: Permitted within 30 days if unused and in original condition, unless otherwise stated
• Warranty: 12 months limited warranty covering manufacturing defects

The warranty does not cover damage resulting from misuse, modification, accidents, or normal wear and tear.

13. Third-Party Services

The Services may integrate with third-party services.

Use of such services is subject to their own terms and policies. PadX:

• is not responsible for third-party services
• is not liable for any data shared with third parties at your direction

14. Service Availability

Subject to your statutory rights, the Services are provided “as is” and “as available”.

PadX does not warrant that the Services will be:

• uninterrupted
• secure
• error-free

We may modify, suspend, or discontinue any part of the Services at any time. Where this materially affects a paid plan, section 8 applies.

15. Data Protection

Please refer to our Privacy Policy for details on how we collect, use, and protect personal data.

16. Suspension and Termination

PadX may suspend or terminate your access to the Services at any time if:

• you violate these Terms
• required by law or regulatory obligation
• necessary for security or operational reasons

You may stop using the Services at any time.

Effect of Termination: Upon termination:

• your right to use the Services ceases immediately
• PadX may delete or retain your data in accordance with applicable law and internal policies

If we terminate your access for reasons other than your breach of these Terms, we will refund any prepaid fees for the unused period.

17. Indemnification

If you use the Services on behalf of a business or organisation, you agree to indemnify and hold harmless PadX from any claims, damages, liabilities, and expenses arising from:

• your use of the Services
• your User Content
• your violation of these Terms
• your failure to obtain required consents or permissions

18. Limitation of Liability

To the maximum extent permitted by law:

• PadX shall not be liable for any indirect, incidental, consequential, or special damages, including loss of profits, data, or business opportunities
• PadX’s total liability arising out of or in connection with the Services shall not exceed £100, or the amount you have paid to PadX in the 12 months preceding the claim (if greater)

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.

If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. Nothing in these Terms affects your statutory rights.

19. Changes to the Terms

We may update these Terms from time to time.

Where changes are material, we will take reasonable steps to notify you. Continued use of the Services after updates constitutes acceptance of the revised Terms. If a change materially disadvantages you as a paid subscriber, we will give you at least 30 days’ notice and you may cancel before it takes effect.

20. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising out of or in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

21. Contact

PadX Group Ltd, 1 Sopwith Court Offices, Slough Road, Datchet, SL3 9AU

Email: appsupport@padx.ai